Gov & Business

Montgomery County Government Parking App Shuts Down Operations Permanently

MBS Staff
Rockville Town Center, Federal Realty Investment Trust Development.

A Third-party company hired by Montgomery County Government is shutting down permanently and will no longer provide service through their app. The app was used by County residents and patrons to pay for metered parking.

The MobileNOW! app from MobileNOW, LLC has ceased operations claiming that it could no longer continue to keep the business going due to the COVID-19 pandemic shutdown that’s been in effect in Montgomery County and across the nation.

A message was posted on MobileNOW!’s website with the following statement: “Due to the impact of the Covid-19 pandemic on its activities suffered during the last two months, MobileNOW! with regret, has had to cease its operations on May 18, 2020, and has dissolved the same day. We apologize for any inconvenience caused.”

The company was formed 2009 and is registered as a State of Maryland business with an office in Rockville but the company has not been in good standing with the State since December of 2017.

The app was not only used in Montgomery County but in other parts of the country including locations in Pennsylvania.

“We regret the inconvenience for our existing customers and are working to make the transition to a single payment app as seamless of an experience as we can, given the circumstances,” said MCDOT Parking Management Division Chief Jose Thommana. “At this time when many of our customers wish to avoid unnecessary contact with payment machines, we are glad to be able to continue providing contactless and remote payments through Parkmobile.”

The County with more than 21,000 public parking spaces is now down to one parking app that was phased in as a second option starting in 2017.

There’s still time for MobileNOW! account holders to view their account history information on the company website at www.mobile-now.us. The company stated there is a limited time for existing customers to access their virtual “wallets” for a refund through the website.

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